Technical and Business Writing

Technical and business writing are similar and overlap in many instances.  The main difference is the type of content information. However, both technical and business writing share the same basic goal – to take confusing or complex material and put it into a form that the reader can easily use and clearly understand.

Types of Projects

Previous Client Projects

Awards & Accomplishments

Jennifer has 10+ years experience in technical and business writing.  She has worked as a consultant for more than 6 years with Tanner Corporate Services, a communications consulting company, and as a writer/editor for 4-years at Rand McNally DocuSystems. 

Types of Projects:
  • Policies and Procedures Documentation and Development
  • Systems Analysis
  • On-line Help System Development
  • Documentation Gap Analysis
  • Multimedia Scripting
  • Product/Process Flowcharting
  • Training Material Design and Development
  • Job Aid Design and Development
  • Desktop Publishing – Newsletters, Flyers, and Templates
  • Compliance Reports and Annual Reports
  • ISO 9000 Documentation
Previous Client Projects:
  • American International Group (AIG), formerly American General Life
  • AOII Fraternity
  • Bank of America (BOA)
  • Corrections Corporation of America (CCA)
  • Cracker Barrel
  • Doane Pet Care Products
  • Deloitte & Touche
  • EmpactHealth
  • First American Bank
  • Hospital Corporation of America (HCA)
  • John Deere Health Care
  • Lambe + Associates
  • Manchester Tank
  • Profit Recovery Group (PRG)
  • PRIMUS Automotive Financing
  • Quorum Health Resources
  • Rand McNally DocuSystems
  • Reemay
  • Tanner Corporate Services
Awards and Accomplishments:
  • Session Speaker at the 2002 Society for Technical Communication (STC) International Conference
  • Awards
    • Excellence Award for Quorum: 1999-2000 Educational Offerings Catalog
    • Merit Award for Tanner Corporate Services: Client Review Job Aid
    • Merit Award for PRIMUS University – Document Imaging System Job Aid
  • Published Article in Intercom – The Magazine of the Society for Technical Communication, “Techniques for Successful SME Interviews,” March 2000
  • Publications Competition Officer, Middle-Tennessee STC Chapter, 2000-2001, 2001-2002, 2002-2003